Privacy Policy

Privacy Policy

Effective Date: October 24, 2025

Thank you for choosing Pittsburgh Clean Pro. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of Duane Youngblood ("You" or "Your") when you access our website, schedule or receive our cleaning services, or otherwise interact with us. This Privacy Policy is separate from our Terms of Service and applies to Duane Youngblood as a user or customer.

By using our website or services, Duane Youngblood consents to the practices described in this Privacy Policy. If Duane Youngblood does not agree with this Privacy Policy, please do not use our website or services. We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and Duane Youngblood’s continued use constitutes acceptance of those changes.

This Privacy Policy is designed to comply with applicable Pennsylvania laws, including the Pennsylvania Data Breach Notification Act (73 P.S. § 2301 et seq.), which governs data breach notifications, and other relevant state regulations concerning personal information.

Information We Collect

We collect personal information that Duane Youngblood provides directly to us, as well as information collected automatically through your use of our website and services. The types of information we may collect include:

Contact and Booking Information: When Duane Youngblood schedules a cleaning service online or via phone/email, we collect your name, email address, phone number, physical address or premises details (e.g., size, number of bathrooms, and other relevant items), preferred cleaning frequency (e.g., weekly, bi-weekly, monthly), and any special instructions (e.g., green cleaning supplies, security codes, or alarm system details).

Payment Information: If Duane Youngblood makes payments via credit or debit card through our client portal or over the phone, we collect your card number, expiration date, CVV, billing address, and other necessary details. We use secure third-party payment processors and do not store full card details on our systems after processing.

Communication Information: Emails, phone calls, text messages, or other communications Duane Youngblood sends us, including inquiries, confirmations, cancellations, or feedback.

Automatically Collected Information: When Duane Youngblood visits our website, we may automatically collect device information (e.g., IP address, browser type, operating system), usage data (e.g., pages visited, time spent), and cookies or similar tracking technologies to improve site functionality and analyze trends. We do not use this for targeted advertising without Duane Youngblood’s consent.

Other Information: Details about Duane Youngblood’s preferences, such as requests for specific cleaning supplies, equipment usage, or access arrangements (e.g., keys, security systems).

We do not knowingly collect personal information from individuals under the age of 18. If Duane Youngblood is under 18, please do not provide any personal information or use our services.

How We Use Your Information

We use Duane Youngblood’s personal information for the following purposes:

Providing Services: To schedule, confirm, and perform cleaning services, including matching Duane Youngblood with vetted cleaners, coordinating arrival windows, and notifying Duane Youngblood of any delays or changes via email, phone, or text.

Payment Processing: To process payments for services rendered, including charging Duane Youngblood’s card on file after a cleaning is completed and applying any applicable discounts for recurring plans.

Communication: To send confirmations, reminders, updates, or responses to Duane Youngblood’s inquiries. This includes text messages for scheduling notifications if Duane Youngblood has opted in.

Improving Services: To analyze usage patterns, resolve issues (e.g., addressing dissatisfaction within 24 hours), and enhance our website and offerings.

Legal and Safety Purposes: To comply with legal obligations, enforce our Terms of Service, prevent fraud, ensure safety (e.g., refusing service in unsafe conditions), and protect our rights, property, or the safety of our representatives, cleaners, and others.

Billing and Collections: To manage accounts, including charging fees (e.g., lockout or cancellation fees) and pursuing unpaid amounts, which may involve sharing information with collection agencies or legal counsel.

We do not sell Duane Youngblood’s personal information to third parties.

Sharing Your Information

We may share Duane Youngblood’s personal information in the following circumstances:

With Service Providers: We share information with vetted independent cleaners (who are not our employees) to perform the services Duane Youngblood requests. We also share with third-party vendors for payment processing, email/text communications, and website hosting. These parties are contractually obligated to use Duane Youngblood’s information only for the purposes we specify and to protect its confidentiality.

For Legal Reasons: We may disclose information if required by law, such as in response to a subpoena, court order, or government request; to comply with Pennsylvania’s Data Breach Notification Act, which requires notification within a reasonable timeframe if a breach affects personal information; or to enforce our policies and protect against legal claims.

Business Transfers: In the event of a merger, acquisition, or sale of our assets, Duane Youngblood’s information may be transferred as part of the transaction.

With Your Consent: We may share information for other purposes with Duane Youngblood’s explicit consent.

We do not share Duane Youngblood’s information with marketers or for advertising purposes without your consent.

Security of Your Information

We take reasonable measures to protect Duane Youngblood’s personal information from unauthorized access, loss, misuse, or alteration. This includes using secure servers, encryption for payment data, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

In the event of a data breach involving personal information, we will notify Duane Youngblood as required by Pennsylvania’s Data Breach Notification Act, which mandates notification without unreasonable delay if the breach is likely to cause harm.

Regarding access to Duane Youngblood’s premises:

If Duane Youngblood provides security codes, keys, or leaves doors unlocked, we are not responsible for any resulting damages or theft.

We will return any keys in our possession within 48 hours or the next business day upon termination of services.

If Duane Youngblood requests we use your equipment or supplies, we are not liable for any damages to them.

Your Rights and Choices

Under Pennsylvania law and general privacy principles, Duane Youngblood has certain rights regarding your personal information:

Access and Correction: Duane Youngblood may request access to or correction of your personal information by contacting us.

Deletion: Duane Youngblood may request deletion of your information, subject to legal retention requirements (e.g., for billing records).

Opt-Out of Communications: Duane Youngblood can opt out of marketing emails by following unsubscribe links. For text messages, reply with "STOP," "CANCEL," "END," "QUIT," "UNSUBSCRIBE," or "STOPALL." To resubscribe, reply "START" or "SUBSCRIBE." Message and data rates may apply. For help, reply "HELP" or "INFO."

Do Not Track: Our website does not respond to browser "Do Not Track" signals, but we do not engage in third-party tracking for advertising.

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe, typically 45 days.

Children’s Privacy

We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly. If Duane Youngblood believes a child has provided information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage Duane Youngblood to review it periodically.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Pennsylvania (PA), without regard to conflicts of law provisions. If any provision is found invalid, the remainder shall remain in effect.